Refund Policy 

You have the legal right to receive a refund for any products purchased online within 7 days of making your purchase. To receive a refund, please contact us via this form quoting your payment reference number (you will receive this in your email confirmation), your full name and the date the payment was made.

All refunds will be credited to the payment card used during your original order.

To ensure the security and privacy of our customers we may seek further clarification on any refund requests.

Refund Policy for Cancellations by Edinburgh Leisure

Below you can find details on our refund policies for cancellations which are made by Edinburgh Leisure. 

Sports coaching and swimming lessons paid by Direct Debit

If we are unable to deliver a lesson, we will deduct the cost of the lesson from your direct debit payment.  For planned cancellations (events or venue closures), your direct debit will be adjusted for the month the cancelled lesson is due to take place in.

For unexpected cancellations, your direct debit payment will be adjusted for the following month.

Swimming lessons at Balerno and Craigroyston High Schools paid by block booking 

For planned cancellations (events or venue closures), the cost of the block will reflect in the number of lessons that you we are delivering. For unexpected cancellations, please contact us by calling 0131 458 2212 and we will refund the cost of the lesson in full.

Fitness classes and gym classes

If we cancel a class that you have paid for, we will refund your payment automatically. You do not need to contact us. If you have paid for your booking using Loyalty Points, we will add the relevant number of points back on to your account.

Fitness classes in High Schools

For planned cancellations (events or venue closures), the cost of the block will reflect in the number of lessons that you we are delivering. For unexpected cancellations, please contact us by calling 0131 458 2212 and we will refund the cost of the lesson in full.

Court bookings

If we cancel your booking, we will refund your payment. You do not need to contact us. If you have paid for your booking using Loyalty Points, we will add the relevant number of points back on to your account.

Bookings in High Schools

If we cancel your booking, please phone 0131 458 2212 and we will either amend your invoice or give you a refund.