Booking unavailable from 3pm Wednesday 27th until 6am Thursday 28th January
We are carrying out essential work on our systems from 3pm Wednesday 27th January – 6am Thursday 28th January. During this time you will not be able to book any activity on the app or website and there will be no online fitness classes running or floodlit tennis available. We apologise for any inconvenience.
Refund Policy
You have the legal right to receive a refund for any products purchased online within 7 days of making your purchase. To receive a refund please contact us via askus.edinburghleisure.co.uk quoting your payment reference number (you will receive this in your email confirmation), your full name and the date the payment was made.
All refunds will be credited to the payment card used during your original order.
To ensure the security and privacy of our customers we may seek further clarification on any refund requests.
Refund Policy for Cancellations by Edinburgh Leisure
Below you can find details on our refund policies for cancellations which are made by Edinburgh Leisure.
Sports coaching and swimming lessons paid by Direct Debit
If we are unable to deliver a lesson, we will deduct the cost of the lesson from your direct debit payment. For planned cancellations (events or venue closures), your direct debit will be adjusted for the month the cancelled lesson is due to take place in.
For unexpected cancellations, your direct debit payment will be adjusted for the following month.
Swimming lessons at Balerno and Craigroyston High Schools paid by block booking
For planned cancellations (events or venue closures), the cost of the block will reflect in the number of lessons that you we are delivering. For unexpected cancellations, please contact us by calling 0131 458 2212 and we will refund the cost of the lesson in full.
Fitness classes and gym classes
If we cancel a class that you have paid for, please contact us via askus.edinburghleisure.co.uk and we will move your booking to another day and time or we will refund your payment. If you have paid for your booking using Loyalty Points, we will add the relevant number of points back on to your account.
Fitness classes in High Schools
For planned cancellations (events or venue closures), the cost of the block will reflect in the number of lessons that you we are delivering. For unexpected cancellations, please contact us by calling 0131 458 2212 and we will refund the cost of the lesson in full.
Court bookings
If we cancel your booking, please please contact us via askus.edinburghleisure.co.uk and we will either move your booking to another day and time or we will refund your payment. If you have paid for your booking using Loyalty Points, we will add the relevant number of points back on to your account.
Bookings in High Schools
If we cancel your booking, please phone 0131 458 2212 and we will either amend your invoice or give you a refund.